Return & Refund Policy
Hassle-Free Returns! Love It Guarantee
At blisii, we want you to be happy with your purchase. We accept returns and exchanges for eligible products purchased directly through our website, subject to the terms below.
1. Return Eligibility
Eligible items may be returned within 30 days of the original purchase date.
To initiate a return or exchange, customers must contact our Care Team at care@blisii.com and provide their blisii order number. A return is not authorized until it has been approved by our Care Team.
Unless otherwise stated in this policy, the following conditions apply:
- The item must be in its original condition and suitable for resale.
- The item must not have been used, washed, altered, damaged, or otherwise compromised by the customer.
- The item must be returned with its original packaging and components where applicable.
- Items that do not meet these requirements may be ineligible for a refund or may qualify only for a partial refund, at blisii's discretion.
- Items damaged after delivery due to customer use, washing, handling, or improper care are not eligible for a return under the standard return policy.
Opened or used items are not automatically eligible for a full refund. Any exception is determined by blisii on a case-by-case basis.
2. Return Shipping Costs
For customer-initiated returns, including returns due to a change of mind, no longer needing the product, ordering the wrong item, or simply not wanting the product, the customer is responsible for the cost of return shipping.
When a customer is responsible for return shipping, the applicable return shipping expense may be deducted from the refund or otherwise charged to the customer.
A prepaid return label is not provided for standard customer-initiated returns unless blisii specifically approves an exception in writing.
3. Returns for Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged in transit, materially different from what was ordered, or incorrect, please contact our Care Team at care@blisii.com as soon as possible.
These issues may qualify for a prepaid return shipping label at no cost to the customer, provided that the issue is confirmed and the return is approved by blisii.
To help us resolve the issue quickly, customers may be required to provide:
- The blisii order number;
- Photos or videos clearly showing the issue;
- Photos of the packaging when the issue involves shipping damage; and
- Any other information reasonably requested by our Care Team.
For incorrect items, customers should contact us within 7 days of delivery and provide the order number and photos of the item received.
Once the issue is confirmed, blisii may, at its discretion, provide a replacement, exchange, refund, store credit, or another appropriate resolution.
Customers should not ship defective, damaged, or incorrect items back without receiving return instructions from our Care Team.
4. Quality or Manufacturing Concerns
If you believe your product has a manufacturing defect or quality issue, please contact care@blisii.com with your order number and clear photos of the concern.
Approved manufacturing-defect claims may qualify for a prepaid return label, replacement, store credit, or another appropriate resolution, depending on the circumstances.
A product that is simply no longer wanted, does not meet personal preferences, or has been damaged through customer use does not qualify as a manufacturing defect.
5. US Customers
For customers in the contiguous United States, customer-initiated returns are subject to the return-shipping provisions described above.
The customer is responsible for return shipping expenses when the customer initiates the return for personal preference or other non-defect-related reasons.
Prepaid return labels are reserved for eligible cases such as confirmed defective, damaged, or incorrect items, or where blisii expressly agrees to provide one.
6. Alaska, Hawaii, Guam & Puerto Rico
At this time, we do not accept standard returns or exchanges for orders shipped to Alaska, Hawaii, Guam, Puerto Rico, or other locations outside the contiguous United States, unless otherwise required by applicable law or expressly approved by blisii.
7. Refund Eligibility
To receive a full refund for a standard return, the returned item must be received within the applicable return period and must meet all return-condition requirements.
If an item is returned used, washed, damaged, incomplete, or otherwise not in its original condition, blisii may:
- Decline the return;
- Issue a partial refund; or
- Deduct the applicable amount from the refund to account for the item's diminished condition.
Items damaged by the customer and not covered by a manufacturing warranty are not eligible for a full refund.
8. Exchanges
Eligible exchanges must be requested within 30 days of the original purchase date.
For a standard customer-initiated exchange, the customer is responsible for applicable return shipping expenses unless blisii expressly provides otherwise.
Where an exchange is being made because blisii shipped the wrong item or because the item is confirmed to be defective or damaged, blisii may provide a prepaid return label.
An exchange is not considered approved until confirmed by our Care Team.
9. Return Processing
Once a returned item is delivered to blisii, please allow up to 10 business days for the return to be received, inspected, and processed.
A refund will not be issued until the returned item has been received and the return has been approved.
10. Refund Timeline
Refunds: Approved refunds will be issued to the original payment method. Please allow up to 10 business days for blisii to process the refund after the return has been inspected and approved. After processing, the time required for funds to appear in your account depends on your bank or payment provider.
Store Credit: If store credit is approved or selected, a gift card or store-credit code will be sent to the email address associated with the order after the return has been approved.
11. Warranty Information
blisii products purchased directly through our website are covered by a 30-day limited manufacturing warranty for manufacturing defects that are not caused by customer use, washing, alteration, or improper care.
Warranty claims must be submitted within 30 days of the original purchase date by emailing care@blisii.com with the order number and photos clearly showing the alleged defect.
Approved warranty claims may be resolved through product replacement, store credit, refund, or another appropriate remedy at blisii's discretion.
The following are not covered by the 30-day manufacturing warranty:
- Shrinking caused by washing or laundering;
- Discoloration caused by laundry detergent;
- Color bleeding;
- Changes in appearance caused by washing or improper care;
- Uneven fill resulting from washing or laundering;
- Damage caused by removing tags or safety labels;
- Damage caused by tampering with zipper seams, closures, or other components;
- Damage caused by improper use, handling, storage, or washing;
- Normal wear and tear; and
- Damage resulting from failure to follow the product's care instructions.
12. Important Distinction: Returns vs. Product Issues
The reason for a return determines who is responsible for return shipping.
Customer-initiated return: If you simply change your mind, no longer need the product, ordered the wrong item, or otherwise wish to return an eligible product for personal reasons, you are responsible for the return shipping expense.
blisii-related issue: If blisii confirms that you received a defective, damaged, or incorrect item, the return may qualify for a prepaid return label at no cost to you.
This distinction applies regardless of whether the customer describes the request as a "return," "exchange," or "replacement."
13. Unauthorized Returns
Customers must contact blisii and receive return instructions before sending an item back.
Returns sent without prior authorization may be delayed, rejected, or otherwise unable to be processed.
14. Case-by-Case Resolution
Although this policy establishes our standard return, refund, exchange, and warranty procedures, blisii reserves the right to review individual circumstances and determine the appropriate resolution on a case-by-case basis.
Any exception to this policy must be expressly approved by blisii. A previous exception or courtesy provided in one situation does not create an obligation to provide the same exception in another situation.
A Note to Our Customers
Our goal is for every customer to have a positive experience with blisii. We are committed to handling customer concerns respectfully, honestly, and reasonably while applying our policies consistently and fairly.
If you have a question about a return, exchange, product concern, or warranty claim, please contact our Care Team at care@blisii.com before sending anything back. Our team will review your situation and provide the appropriate next steps.